Macy's
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Evaluaciones de Customer Service Representative en Macy's

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Título del puesto
Customer Service Representative2.046 evaluaciones
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Todo

Puntuaciones por categoría

3,5Equilibrio vida personal/laboral
3,1Sueldo/Prestaciones
3,1Estabilidad laboral/Desarrollo profesional
3,3Gerencia
3,5Cultura laboral

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Se encontraron 2.046 evaluaciones con los criterios de la búsquedaVer las 39.253 evaluaciones

busy day

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I was responsible for customer credit account management including credit verifications and setup. I was also responsible for the Bookkeeping, Change Orders, Ticket Master and Gift Wrapping.
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Okay Pay, Toxic Environment

They start at a very okay wage but the environment is incredibly toxic and there’s not much room for growth. Policies were maddening to both customers and employees alike.
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Productive and fun workplace

Company is great, it's the public that makes it hard. If you have ever worked in retail you already know what I mean. It's best for your people and retirees.
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Productive, sometimes slow and unproductive.

What is the best part of working at the company?It is a good job for retired and young people.What is the most stressful part about working at the company?Old computers that slows you down. What is the work environment and culture like at the company?Good and bad people everywhere. Some employees / supervisors are in ver their head. What is a typical day like for you at the company?Pleasant as long as you don’t run into one those overbearing customer.
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Very accessible job, with little concern of upper management.

What is the best part of working at the company?The best part of working at Macy's is the flexible scheduling. What is the most stressful part about working at the company?The most stressful part of working at Macy's is only during Black Friday, and in December.What is the work environment and culture like at the company?Very lenient management, and very inclusive to everyone.What is a typical day like for you at the company?Assisting customers with purchases and returns.
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Busy Work Need Support

There is always something to do. Never enough associates scheduled to keep up with customers and recovery. Management is so-so. Middle management is spread thin and not always supportive when necessary. Upper management is terrible. ZERO care for employee needs to get all expected work accomplished, has personal agenda, acts as if above rest of store, belittling, aloof, rude, inappropriate. Top management has no leadership abilities making for a hostile work environment on the rare occasions they leave their office to survey and critique the floor.
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Nice work

The job was easy and simple. Customers were annoying but I did what I was told any my days flew by. I just did returns and dealt with online pickup. During the holidays it got crazy but it was never something I couldn’t manage.
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It was a fun place to work, with lots of opportunity for growth.

What is the best part of working at the company?The best part of working at Macy's was the company culture.What is the most stressful part about working at the company?The most stressful part about working at Macy's was being able to adhere to their high expecations. What is the work environment and culture like at the company?Macy's is wonderful. The culture is very inclusive and respectful. The managers are very respectful. What is a typical day like for you at the company?you clock in on time, work at a cash register, or hang clothes from dressing room room assist customers with a size or finding an item,
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Flexible

Flexible schedules and good discounts. Management was ok depending on which department you worked for. No huge cons other than low shift availability after the holiday seasons.
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Nice

Pay is really good and the people are nice I really enjoyed my time there of course customers who are mean is always going to be a con but what can you do about it
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Was ok

Was an ok job to work at was a learning experience, did fullfilment getting items ready for delivery., was a lot of work did the fitting room, organized clothes.

Pros

Good pay

Contras

Short breaks
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Management matters

When I started we had an amazing store manager who kept everything running like clockwork. It was a great job and I loved going to work. After the busy season he retired and we had no store manager for about two months.The store fell apart and the leadership remaining became very hostile. The new store manager did nothing to fix the issues as she used to work there is friends with those people. The associates on a regular basis are crying and calling in because no one wants to be there and they're too scared to talk to management without fear of retaliation.

Pros

Employee discount

Contras

Hostile work environment
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work

No complains. Great as a first job if you are fresh out of high school. Having a discount to buy certain things is good specially when you are young.
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Bad pay

The pay was low but scheduling options were good, easy to drop and pick up a shift. The managers were often unfriendly but the staff were friendly and good to work with
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Okay

The job is not hard, it is your typical customer service role. Help customers, work on sales goals, and assist in other departments as necessary.
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Exciting!

What is the best part of working at the company?Everything about it!! The employees, the executive office, meeting customers.What is the most stressful part about working at the company?When computer shuts down, and can't due transactions.What is the work environment and culture like at the company?It's a wonderful and cheerful experience.What is a typical day like for you at the company?Cheerful, making someone smile.
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Very fun work place I enjoyed

I enjoyed working at Macy's and it helped me build a stronger customer service skills.Also it is easy to advance if you do a good job. It is a good place to work.

Pros

20% employee discount

Contras

They have a flex schedule possibly where you can choose your own schedule.
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Good place to work.

Good place to work especially if you need extra money. I enjoyed working with my coworkers. I worked weekends but had no problems getting request of approved.
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Lots of Work but Managment Know That

This place ask a lot from one person, management ask and directs you to do a ton of work but they know you are one person and can only do so much. Time goes by quickly no boring moment when there's so much to do. I didnt cashier prefer not to deal with customers and that was the nice part of the job.
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Manageing the store my self

What is the best part of working at the company?Customer service, receptionist, delivery service, customer package service, shipping service, shop captain an personalized service What is the most stressful part about working at the company?Management ,not enough help, all late hours during the holidays What is the work environment and culture like at the company?Demanding and rude, unprofessional, no training is really good What is a typical day like for you at the company?Confused an no help from management
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Amazing, cleaned, helping

No day is typical at Medrite due to their various of projects and contracts with schools, municipalities, and companies throughout the Tri-State Area. You learn and grow daily with the company! Management is amazing. The workplace environment is great overall, no complaints. From my experience, the hardest part of the job was just showing up and getting ready to work. What you would enjoy the most about working at MedRite is your opportunity to grow within the company with hard work and dedication.
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Puntuación general

Basado en 39.253 evaluaciones

Puntuaciones por categoría

3,5 de 5 estrellas en Equilibrio vida personal/laboral
3,1 de 5 estrellas en Salario/Beneficios contractuales
3,1 de 5 estrellas en Estabilidad laboral/Desarrollo profesional
3,3 de 5 estrellas en Gerencia
3,5 de 5 estrellas en Cultura laboral

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