Evaluaciones de Teleperformance
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Empresa en general
servicio al cliente (Antiguo empleado) - Medellín, Antioquia - 27 enero 2023
Evaluación destacada de Indeed
La evaluación más útil según IndeedAmbiente laboral excelente, buenos compañeros, jefes, tiene varios beneficios. Para cumplir con las metas si son muy exigentes. Son muy cumplidos con los pagos.
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Customer service advisor
Customer Service Advisor (Antiguo empleado) - Remote - 29 enero 2023
Training was good, but it doesn't really prepare you for actually being on main call floor and taking live calls.. what you actually do on your shift compared to the training is totally different. But hours and pay always good
Pros
Hours
Contras
Training
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Very exhausting management
Accounts Receivable Analyst (Empleado actual) - Taguig City - 29 enero 2023
Client are always good except for the companies management Not family oriented Always go for pro rating everything Not for a weak heart Always relying on policies which were no longer updated to current trend.. Employees concern doesn't matter Don't offer win win solutions to client They always do Win for client win for company even a lost to employeees
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Good company as a stepping stone
Customer Service Representative (Empleado actual) - Makati - 29 enero 2023
- Compensation is not enough with the workload given. - Engagement is not felt since its always BAU. - Management is not able to predict the necessary staffing.
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Excelente empresa para iniciar sin experiencia como bilingüe
agente de ventas (Antiguo empleado) - Guadalajara, Jal. - 28 enero 2023
Es una empresa muy exigente que remunera bien, el servicio al cliente y en ventas es pesado pero el ambiente es muy bueno
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We had a fantastic team and manager
Executive (Antiguo empleado) - Makati City - 28 enero 2023
Typical day is relatively easy for NPS and Reservations Specialist. Management encourages teamwork and collaboration. I love my team mates and manager.
Pros
Team engagement events like dinner and parties to celebrate hitting metrics.
Contras
None. I would have stayed had not client transferred to another center.
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Okay place to work
Customer Service Representative (Antiguo empleado) - Salt Lake City, UT - 27 enero 2023
Worked with Teleperformance in 2020-2021 and loved it. However, in 2022 I took a position as a Health Insurance Agent during AEP season. Teleperformance promised that there would not be a lapse in employment and recruiting would contact us. That was December and it is now the end of January and I have not been contacted by recruiting to transfer into another project. I like working for Teleperformance because they do offer good paying opportunities but no follow through when it comes to taking care of current employees that want to stay employed.
Pros
Consistent pay
Contras
Recruiting is slow to respond and unprofessional and rude. No follow up with current employees.
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Évolution de carrière illusoire
Téléconseiller (Empleado actual) - Belfort (90) - 27 enero 2023
Une entreprise dans laquelle on vous promet un plan de carrière digne d'une grande entreprise. Au fur et à mesure des mois, on découvre que la culture de la performance n'est que chiffre objectifs et humain 0. On est objectivé sur des ventes et aucune reconnaissance en terme de compétences. Une évolution inexistante et un manque de reconnaissance pour faire valoir les salariés qui se donnent les moyens de réaliser les objectifs demandés. Grande déception sur le plan rémunération, évolution de carrière, reconnaissance professionnelle, ambiance stressante au fil du temps Des conditions de travail dégradantes et pei de possibilité de prise d'initiative voire inexistante..
Pros
Les tickets resto
Contras
Ambiance de travail.
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Respuesta oficial de Teleperformance
31 enero 2023Bonjour, Merci d’avoir pris le temps de laisser un avis concernant votre expérience au sein de Teleperformance. Navrés que cela ne soit pas été une expérience positive pour vous. Nous nous efforçons chaque jour de nous améliorer pour satisfaire nos collaborateurs. L'Equipe Teleperformance
Stressante
Costumer Service Representative (Antiguo empleado) - Lisboa, Distrito de Lisboa - 27 enero 2023
Muito puxado, constantemente sob pressão tarefas que exigiam muita desgaste mental e pressão dos supervisores, colegas que não gostavam de trabalhar ou simplesmente fazer todos os dias as tarefas fáceis
Pros
Seguro de saúde e dentário
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Respuesta oficial de Teleperformance
30 enero 2023We would like you to share with us the reasons for your evaluation via https://teleperformance.com/en-us/contact-us/ We are always looking to improve, and your sharing will be important to us! Thank you
Great place to work
Customer Service Representative (Antiguo empleado) - Toronto, ON - 27 enero 2023
Great place to work. People with disabilities are respected. There is a possibility for advancement. Many people that are retired also work at Teleperformance. As well as students.
Pros
Nice people
Contras
Salary can be improved
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Muy poco valorado el empleo y muy sobreexplotado
agente telefonico (Antiguo empleado) - Ciudad de México - 26 enero 2023
Todo el tiempo están presionandote y no hay manera de sacar más dinero, no pagan el finiquito y pagan muy poco
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Okay place to work
Insurance Agent (Empleado actual) - Shreveport, LA - 26 enero 2023
I cant complain about the work. It would be different for everyone considering the placement, but from personal experience teleperformance is an ok place to work.
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Overworked and underpaid
Customer Service Agent (Empleado actual) - Cape Town, Western Cape - 26 enero 2023
Firstly we all do the same Job in the floor but different salaries are being paid just because of no experience and there is a lot of favouritism. Growth?? It’s about who you know. MAKE SURE YOU DESPUTE YOUR SALARY BEFORE SIGNING otherwise you’ll stick to the little expectation pay you get
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Employees are not valued.
Licensed Insurance Agent (Antiguo empleado) - Richmond, VA - 26 enero 2023
Struggling to make it through the day for a check. You’re not valued. There is no additional training for agents who are dedicated and coachable. High turnover rate is normal for Telepeformance.
Pros
Good pay/off for Christmas
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Love the actual work I do, but the company is disorganized and incompetent, pay is low
Member Services Representative (Empleado actual) - Saint Petersburg, FL - 26 enero 2023
I love my work, I love my supervisor, my coworkers and great. I would stay here indefinitely except the pay is low and the company is so incompetent. I was unable to wor for over a month due to technical issues the company has been unable to resolve after sending me multiple incorrect computers. I had to look for other work after a month of troubleshooting with a terrible, awful IT department. The training was also the worse I have ever had, by the time training was done I still did not have credentials for the majority of the applications I needed to do my job. Training was often sitting in silence as our trainer tried to resolve issues with our logins etc. We received very little training and were thrown to the wolves.
Pros
Love my actual work, nice coworkers, nice supervisor.
Contras
Poor training, low pay, incompetent company.
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Great place to start your career
Reports Analyst (Antiguo empleado) - Sucat - 26 enero 2023
If you're looking for your first job or the company where you'll retire, I recommend this. They have a very accommodating HR department, interactive events, and employee perks that you can use outside of work. The majority of upper management is compassionate and kind. You will feel as if you have a voice with this company. They literally have a survey on how you feel today, and if you score the lowest for consecutive days, they will contact you. Please, however, do not expect a high salary. Their technology is also somewhat outdated. However, if you want a relaxing job, this is the one.
Pros
Free coffee, Relaxing, Nurturing management, Responsive and accessible HR
Contras
Low salary, Online courses you don't need, Occasional payroll dispute
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Buena empresa pero con ciertos departamentos deficientes
Agente de atención al cliente financiero (Antiguo empleado) - Tampico, Tamps. - 26 enero 2023
Tuve la mala suerte de ser posicionado en un departamento que no tenía estructura alguna. En un mes de entrenamiento solo los 2 últimos días se podría decir que simulamos el trabajo que había que hacer.
Pros
ofrece gran parte de las prestaciones de ley
Contras
La hora de descanso no está dentro de tu horario así que realmente haces 9 horas, Tus pagos están recortados por mas de un mes
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5 stars
Premier Customer Care (FedEx) (Antiguo empleado) - Bristol, TN - 25 enero 2023
What is the best part of working at the company? The people!! I am still employed with Teleperformance and doing an internal transfer to a new L.O.B. I have met and/or worked with some of the best people I have ever known! What is the most stressful part about working at the company? I would have to say maintaining "handle time" What is the work environment and culture like at the company? Upbeat, casual, and diverse. We have employees from all walks of life and when I hear "equal opportunity employment" I can honestly say they are! What is a typical day like for you at the company? Currently working from home; however, I had 3 years on- site, and going back has more pros than cons!
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Work life balance
Customer Care Executive (Antiguo empleado) - Jaipur, Rajasthan - 25 enero 2023
Company provided good work life balance, Overall it was a great experience working with them. I fully enjoyed my tenure working with them. Pay Was good, their was sense of motivation.
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A lot of monitoring
Customer Service Advisor (Antiguo empleado) - Manchester - 25 enero 2023
A lots of monitoring, very poor training, 5 seconds break between calls, very minimum salary very stressful too many managers not recomendable
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Sneaky and does not appreciate employees
Customer Service Representative (Empleado actual) - Work at Home - 25 enero 2023
Working with this company has been the worst. The training is ridiculous and does not prepare anyone who is new to the job. The pay is too low for what you do. They took away benefits from tenured employees. They switched health insurance to something that cost more. Escalating anything is a joke. DO NOT WORK HERE RUN
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Haz una pregunta sobre cómo es trabajar o entrevistarse en Teleperformance. Nuestra comunidad de usuarios te ayudará con tus dudas.Haz una preguntaPuntuación general
5
12.183
4
8.271
3
6.980
2
3.153
1
4.945
Puntuaciones por categoría
3,5 de 5 estrellas en Equilibrio vida personal/laboral
3,3 de 5 estrellas en Salario/Beneficios contractuales
3,3 de 5 estrellas en Estabilidad laboral/Desarrollo profesional
3,3 de 5 estrellas en Gerencia
3,5 de 5 estrellas en Cultura laboral
Evaluaciones de Teleperformance por nombre del puesto
- Empresas
- Teleperformance
- Evaluaciones de empleados