Empleos de marketing

About Nutrition Geeks

Founded in 2020, Nutrition Geeks is one of the fastest-growing D2C health supplement brands in the UK, now serving over 2 million customers. Our mission is simple: to make high-quality, affordable nutrition accessible to everyone.

As we continue to scale, we’re looking for an E-Commerce Customer Service Specialist with hands-on experience in Shopify and ticketing systems to join our growing Customer Experience team. You’ll play a key role in ensuring every customer receives an exceptional, personalised experience — every time.

Why Join Nutrition Geeks?

• Be part of one of the UK’s fastest-growing D2C brands.
• Join a passionate, customer-obsessed team that values growth and innovation.
• Work fully remote, with flexibility and opportunities for career progression.
• Collaborate cross-functionally with marketing, fulfilment, and operations teams to drive continuous improvement.

Your Responsibilities:

• Respond to customer queries across email, live chat, social media, and ticketing platforms.
• Manage, categorise, and resolve tickets efficiently using ticketing platform.
• Process order updates, refunds, exchanges, and tracking requests via Shopify.
• Collaborate with other departments to resolve complex issues and provide feedback for process improvements.
• Maintain accurate records of interactions and customer insights to improve service quality.
• Identify trends in customer queries and proactively suggest solutions to enhance the overall customer experience.

What We’re Looking For:

• 1+ year of experience in an eCommerce or D2C customer service role.
• Proficiency with ticketing systems.
• Strong written communication and problem-solving skills with a customer-first mindset.
• Comfortable managing a high volume of inquiries while maintaining quality and empathy.
• Ability to work flexible hours, including weekends.
• Shopify experience is mandatory
• A proactive, self-motivated attitude and genuine passion for helping customers.

What You’ll Get:

• The opportunity to grow with one of the UK’s leading D2C supplement brands.
• A supportive, collaborative team environment.
• Continuous learning opportunities and room for advancement.

Ready to make a real impact in a fast-growing D2C brand?
Apply today and be part of the Nutrition Geeks journey!

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Pay: $700.00 - $800.00 per month