Empleos de tecnico de campo

Field Service Technician

Role Purpose

Provide Level 2 technical support and field service to ensure the reliability, availability, and effective operation of SICPA solutions. The role is responsible for troubleshooting, maintenance, installations, system monitoring, calibrations, and on-site technical support while acting as a key link between local operations and advanced support teams.

Key Responsibilities

Technical Support & Maintenance

• Provide Level 2 support for hardware, software, and operational issues.
• Diagnose and resolve incidents within agreed service levels.
• Perform preventive and corrective maintenance activities.
• Install, configure, maintain, and optimize systems and applications.
• Conduct system monitoring, troubleshooting, and periodic calibrations.
• Maintain technical documentation and support repair center activities.

Operations & Service Delivery

• Coordinate service activities with field technicians and support teams.
• Act as liaison between Level 2 and Level 3 support teams.
• Participate in deployments, upgrades, testing, and system validation.
• Escalate critical issues and support incident resolution processes.
• Monitor service performance and contribute to operational improvement initiatives.
• Support on-call activities and emergency interventions when required.

Customer & Team Support

• Provide on-site technical support to customers and operational teams.
• Share technical knowledge and support capability development within local teams.
• Contribute to continuous improvement, reliability, and service excellence initiatives.

Profile

Education

• Technical Degree in Electronics, Electrical, Mechanical, Industrial, Telecommunications, Information Technology, or a related field.

Experience

• Minimum 5 years of experience in field service, technical maintenance, troubleshooting, automation, industrial equipment, or operational support environments.
• Experience supporting equipment, systems, and customer operations.
• Customer-facing support experience is an advantage.

Technical Skills

• Strong troubleshooting and diagnostic capabilities.
• Experience with Microsoft Windows environments and Microsoft Office.
• Ability to analyze mechanical, electrical, software, and application-related issues.
• Knowledge of system monitoring, maintenance processes, and technical documentation.

Desirable Knowledge

• Computer networks and connectivity troubleshooting.
• IT support tools such as FTP, SSH, Putty, SVN, and remote access solutions.
• PLC configuration and basic programming.
• Experience in beverage, tobacco, fuel, manufacturing, industrial, or laboratory environments.